– Dr. Jason Fung, Intensive Dietary Management
Frequently Asked Questions
How can you help me?
We’re WordPress experts and our team solves hundreds of problems every day. If you have a WordPress problem but not sure if we can help, please use live chat or contact us to find out more.
Will you support more than one site?
Yes. Please note that our monthly support plans are just for the one website. You are welcome to sign up twice if you have two sites.
What does 24/7 support mean?
Most jobs are completed Monday to Friday, during business hours. We monitor incoming tasks over the weekend, so if there’s an urgent issue we can call in a WPUP expert for extra help.
How long does a task take to complete?
We complete tasks on the same business day, most within several hours. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent.
Do I have to commit to a contract on the monthly plans?
No. Our monthly service is billed using a recurring monthly subscription. There are no contracts to sign, setup fees or cancellation fees. Our customers retain us every month because we’re recommended by the best web agencies.
Can you help if my site has been hacked?
If you are already a client of ours and your site gets hacked, we will fix it at no charge to you. If your site got hacked prior to being a client of ours, we have $179 hack fixing package for all clients that intend to sign on to our monthly plan.
Are there limits to the tasks WPUP will do?
We support almost all types of changes as long as they can be done within the WordPress system. We do not perform tasks on sites that are currently in development (not live). We support live websites by ensuring the site is up, safe, and updated frequently. If you want to check before signing up, please chat with us.
I’m not sure if my job is a 30 mins or less task, what do I do?
99% of updates our clients make are 30 mins or less. Some examples could be adding or scheduling a new post, adding or modifying existing pages, resizing images to put into a product, etc. If you want to check before you signup, you are welcome to chat with us live here.
I have a web agency and I want to white label your service. Can you help?
We don’t white label our service. However, we have a partners program for agencies, designers and developers.
I need a new site – can you help me?
Sorry, we don’t build new sites. Our WPUP concierge service is for existing built sites only. If you want a new site, email us and we can recommend a list of preferred WordPress partners.
I want to sign up, but I have more questions…
Do you offer a money back guarantee?
Yes. If you’re not 100% satisfied with our service in the first 30 days, we will refund your subscription.
– Michael Stokely, RGD, Principal and Creative, Stokely Design Associates
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